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IS Utilities Gurugram Course Details

SAP ISU Online Training in Gurgaon, India

A Comprehensive Overview at GreenByte Technologies

SAP ISU (Industry-Specific Solution for Utilities) is a comprehensive software solution that streamlines operations in the utility sector. It provides critical functions for utilities such as energy, water, and gas companies, covering processes such as billing, customer service, device management, and financial accounting. SAP ISU ensures that utilities operate efficiently, manage customer relationships, and optimize financial and operational data. With the growing demand for SAP ISU professionals in the Indian market, online training has become an essential way for professionals to acquire the required skills. GreenByte Technologies, a renowned training provider, offers specialized SAP ISU online training, led by Mr. Venkat, an experienced trainer with over 22 years of industry experience.

This detailed guide covers the course content, structure, and benefits of SAP ISU training offered by GreenByte Technologies, focusing on the key modules and practical application of SAP ISU in the utilities industry.

1. Trainer Profile: Mr. Venkat

Mr. Venkat, the lead instructor at GreenByte Technologies, brings over 22 years of experience in SAP ISU, having worked with various utility companies to implement SAP solutions. His in-depth knowledge and hands-on expertise make him an ideal trainer for aspiring SAP ISU professionals. He has successfully completed 121 batches of training, equipping hundreds of students with the skills required to excel in SAP ISU. Mr. Venkat’s approach focuses on real-world scenarios, practical demonstrations, and problem-solving, ensuring that students are job-ready upon completing the course.

2. Course Overview

GreenByte Technologies’ SAP ISU online training provides a comprehensive understanding of the SAP ISU solution, covering all critical modules essential for utility companies. The training is designed to cater to professionals at different levels—beginner, intermediate, and advanced. Key topics include master data management, customer service, device management, billing and invoicing, financial accounting, and much more.

The training program is structured to provide a step-by-step learning experience. Through a blend of theoretical concepts and practical exercises, learners will gain in-depth knowledge of SAP ISU functionalities and applications.

3. SAP ISU Master Data Management

Master data management is crucial in SAP ISU as it serves as the foundation for all processes in the system. The training covers both business and technical master data, including the creation and management of business partners, contracts, connection objects, premises, and installations.

  • Business Master Data:

    • Business Partner: Understanding the creation and maintenance of business partners, which include customers, vendors, and suppliers.
    • Contract Account: Setting up and managing contract accounts associated with customer transactions.
    • Contract: Managing contracts between customers and the utility company.
    • System Configuration in SAP IS-U & R/3: Configuring the SAP system for master data processing.
    • Creation of Business Master Data: A detailed explanation of how to create and manage business partner data and contracts within SAP ISU.

  • Technical Master Data:

    • Connection Object: Managing the connection between customers and the utility service, including physical connections like meters and devices.
    • Premise and Installation: Learning about the relationship between premises (locations) and installations (services).
    • System Configuration in SAP IS-U & R/3: How to configure the system for technical master data management.
    • Creation of Technical Master Data: A practical approach to creating technical master data like installations and connection objects.

4. Customer Service Modules

The customer service module in SAP ISU is designed to handle customer interactions efficiently. From managing customer inquiries and complaints to processing service orders and move-in/move-out requests, this module covers all customer-facing processes.

  • Customer Interaction Centre (CIC): This module handles customer complaints, inquiries, and requests. The training covers the steps involved in managing customer queries, such as handling complaints regarding billing issues or meter readings.
  • Master Data Creation: Students will learn to create customer contact records, business partner data, contract accounts, and contracts.
  • Customer Complaint Handling: The course covers various customer complaints such as high consumption disputes, payment adjustments, and incorrect meter readings.
  • Move-In/Move-Out Process: The process of managing customer move-ins and move-outs is a crucial aspect of customer service. The course will focus on creating move-in documents, determining move-in dates, and aligning services post-move-in. Similarly, the move-out process, including situations like non-payment and account transfers, will also be covered.

5. Device Management

Device management in SAP ISU is an essential aspect of ensuring proper tracking and management of the devices used for service delivery. The training includes the creation and management of technical master data such as meters, devices, and installations.

  • Connection Object, Premise, and Installation: These are essential in understanding the setup of devices and installations at customer locations.
  • Device Technology: The training covers different device types and categories, device registers, and relationships between registers.
  • Service Orders: The course explores service orders for installation, removal, replacement, and inspection of devices.
  • Meter Reading: Key topics include creating meter reading orders, downloading/uploading meter data, validating meter readings, and manual input of meter readings.

6. Billing and Invoicing

The billing and invoicing module is at the core of SAP ISU, and understanding how to configure and execute billing processes is crucial for utility companies. This module covers everything from rate structures to invoice creation and payment processing.

  • Billing Master Data: The course includes the setup of billing classes, rate types, operands, and pricing schemas. Understanding the various rate categories and discounts/surcharges is also an integral part of the course.
  • Billing Functions: Students will learn about different billing tasks, billing periods, and the process of billing execution. Special billing functions such as manual billing and billing reversals will also be covered.
  • Invoicing: The invoicing process includes the creation of invoices, handling payment plans, and applying discounts. The course also covers the reversal process and generating bill printouts.

7. Financial Accounting and Contract Accounts Receivables and Payables (FICA)

The FICA module in SAP ISU deals with the financial aspects of utility services. This section of the training focuses on the integration between the SAP ISU module and the financial accounting system.

  • FI-CA Basics: The course introduces students to the basics of financial accounting in SAP ISU, including event technology and the lifecycle of documents.
  • Incoming Payments: The process of managing incoming and outgoing payments, including the handling of check lots, payment lots, and clarification processing.
  • Payment Run and Returns Processing: Students will learn how to process payment runs, configure payment programs, and handle return payments.
  • Dunning and Collections: The course will also cover the dunning process, where overdue payments are managed through automated collection procedures.

8. Integration with Other Modules

SAP ISU integrates seamlessly with other SAP modules such as SAP MM (Materials Management), SAP PM (Plant Maintenance), and SAP CRM (Customer Relationship Management). GreenByte Technologies’ training ensures that students understand how SAP ISU interacts with these modules, providing a holistic approach to SAP implementation in utilities.

  • Integration with MM and PM: The training covers the integration of SAP ISU with the materials management and plant maintenance modules. This includes processes like inventory management, procurement, and maintenance of utility assets.
  • Integration with CRM: Integration with SAP CRM enables utility companies to manage customer interactions more effectively, allowing for seamless data flow between customer service and billing.

9. Job Opportunities After Completion

After completing the SAP ISU online training at GreenByte Technologies, students can explore various job opportunities in the utilities sector. The demand for SAP ISU professionals is high, as many utility companies are implementing SAP solutions to optimize their operations. Job roles include SAP ISU Consultant, SAP Billing Specialist, SAP Functional Consultant, and SAP ISU Analyst.

IS Utilities Gurugram Curriculum

ISU Master Data

1.1 Overview of Master Data in SAP IS-U

  • 2.1 Business Partner: Central role in representing customers.
  • 2.2 Contract Account: Links business partners to contracts.
  • 2.3 Contract: Outlines agreements between customers and utilities.
  • 2.4 System Configuration: Integration in SAP IS-U & R/3.
  • 2.5 Business Master Data Creation: Step-by-step processes.

  • 3.1 Connection Object: Geographic location of utility services.
  • 3.2 Premise: Specific consumption points.
  • 3.3 Installation: Technical representation of utility usage.
  • 3.4 System Configuration: In IS-U & R/3 environments.
  • 3.5 Creation of Technical Master Data: Detailed workflows.

  • 4.1 Purpose: Organization and reporting.
  • 4.2 Postal Regional Structure: Linked to delivery addresses.
  • 4.3 Political Regional Structure: Administrative divisions.
  • 4.4 Company Regional Structure: Internal organization.
  • 4.5 Dependencies: How structures interact.

  • 5.1 Parameter Record
  • 5.2 Portion: For meter reading schedules.
  • 5.3 Meter Reading Unit (MRU)
  • 5.4 Creation: Defining MRU and Portion.

    • ISU Customer Services

  • 1.1 Enquiries: Bills, meter issues, and account queries.
  • 1.2 Requests: E.g., e-billing.
  • 1.3 Complaints: Logging and processing service orders.

  • 2.1 Creating Customer Contacts
  • 2.2 Business Partner,
  • 2.3 Contract Account,
  • 2.4 Contract
  • 2.5 Service Order Creation
  • 2.6 Batch Programs

  • 3.1 High Consumption complaint/ developed/ Over/ Wrong reading complaint
  • 3.2 Payment/ credit not adjusted
  • 3.3 Vigilance complaints
  • 3.4 Wrong disconnection
  • 3.5 Load Dispute

  • 4.1 Move-in document layout
  • 4.2 Move-in welcome letter
  • 4.3 Determination of move-in date
  • 4.4 Alignment of move-in after device installation
  • 4.5 Reversal of move-in

  • 5.1 New Connection
  • 5.2 Device Installation
  • 5.3 Device Removal
  • 5.4 Device Replacement
  • 5.5 Device Investigation
  • 5.6 Disconnection
  • 5.7 Re-connection
  • 5.8 End of Supply
  • 5.9 Temporary Supply
  • 5.10 Load Change Site Investigation

  • 6.1 Normal move-out
  • 6.2 Demolition case
  • 6.3 Move-out to join Statement Billing
  • 6.4 Change of name
  • 6.5 Move-out after Six months due to non-payment

    • ISU Device Management

  • 1.1 Connection Object
  • 1.2 Premise
  • 1.3 Device Location
  • 1.4 Installation

  • 2.1 Device
  • 2.2 Device Category
  • 2.3 Register Group
  • 2.4 Register Relationship

  • 3.1 Installation
  • 3.2 Removal
  • 3.3 Replacement
  • 3.4 Inspection

  • 4.1 MRU and Portion
  • 4.2 Schedule Records
  • 4.3 Meter Reading Organization (Street Route)
  • 4.4 Meter Reading Order creation
  • 4.5 MRO download and Upload
  • 4.6 Meter Reading Estimation
  • 4.7 Meter Reading validation
  • 4.8 Manual input of periodic & aperiodic meter reading

  • 5.1 Integration with MM
  • 5.2 Integration with PM

    • ISU Billing and Invoicing

  • 1.1 Billing Class
  • 1.2 Rate type
  • 1.3 Rate Category
  • 1.4 Operands
  • 1.5 Prices, price categories, Price types
  • 1.6 Rates, Rate line items
  • 1.7 Facts
  • 1.8 Schemas, Working with schemas
  • 1.9 Rate Determination
  • 1.10 Discounts/Surcharges

  • 2.1 Billing Tasks
  • 2.2 Billing periods
  • 2.3 Special Billing functions
  • 2.4 Process of Billing
  • 2.5 Entry of selection
  • 2.6 Billing & Simulation
  • 2.7 Document Information
  • 2.8 Out-sorting (Billing and Invoicing)
  • 2.9 Billing Reversal Process
  • 2.10 Manual billing

  • 3.1 Invoicing Overview
  • 3.2 Tasks of invoicing
  • 3.3 Invoicing Processing
  • 3.4 Budget Billing procedure
  • 3.5 Payment plan categories
  • 3.6 Creation of Budget billing plan
  • 3.7 Payment plan (Creation and Configuration)
  • 3.8 Payment schemes (Creation and Configuration)
  • 3.9 Invoicing reversal (Basic settings for Invoicing reversal)
  • 3.10 Out-sorting (Billing and Invoicing)
  • 3.11 Lock Reasons for Invoicing
  • 3.12 Bill Printout
  • 3.13 Bill form
  • 3.14 Control Parameters for bill printout
  • 3.15Classification criteria of billing line items

    • ISU FICA (Financial Accounting Contract Account Receivables and Payables)

  • 1.1 Concept and special functions in FI-CA
  • 1 2. Event Technology
  • 1.3. Parallel Mass Processes in FI-CA
  • 1.4. Master Data Objects in FI-CA

  • 2.1. Lifecycle of Documents
  • 2.2. Document Structures
  • 2.3. Posting Documents
  • 2.4. Integration with General Ledger Accounting
  • 2.5. Account Balance Display

  • 3.1. Structure of Transactions
  • 3.2. Transactions in IS-U
  • 3.3. General Ledger Account Determination
  • 3.4. Tax Determination in IS-U

  • 4.1. Processing Incoming and Outgoing Payments
  • 4.2. Payment Lots and Check lot
  • 4.3. Clarification Processing
  • 4.4. Cash Desk/Cash Journal

  • 5.1. Prerequisites of Payment Settlement
  • 5.2. Payment program
  • 5.3. Payment Cards

  • 6.1. Configuration of Returns
  • 6.2. Processing of Returns

  • 7.1. Terminology and Definitions
  • 7.2. Configurations of Clearing Strategy

  • 8.1. Dunning –Terminology
  • 8.2. Configuration and Execution of Dunning Run
  • 8.3. Submission to External Collection

  • 9.1. Calculation of Interest on Items
  • 9.2. Interest Keys and Calculation Rules
  • 9.3. Processing of Interest Calculation

  • 10.1. Deferral: Definition and Processing
  • 10.2. Installment Plan: Definition and Processing

  • 11.1. Account Maintenance
  • 11.2. Reversing Documents and Resetting Clearing
  • 11.3. Document Transfer
  • 11.4. Mark as Doubtful/Individual Value Adjustment
  • 11.5. Write Off

  • 12.1. Cash and Non-Cash Security Deposit
  • 12.2. Request, Payment, and Settlement of Cash Security Deposit

  • 13.1. Definition and Types
  • 13.2. The Print Workbench

    • Comprehensive interfacing with SAP modules.

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